AxisVM Support

Do you have questions about using AxisVM software?
Our engineering colleagues are here to assist you.

What can we help you with?

Open a support request

{"xsrfToken":"0e250571cf30c4d6a66360a418b9457ab845dc94_lout","branding":{"id":"2","key":"sup","name":"AxisVM Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4fdff7d9-87d3-494f-a229-b3354397c438/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYmZhNzA3Ny1hOWQ1LTQwODgtYTM0NC01YWY2ZTE3MjFiYjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRmZGZmN2Q5LTg3ZDMtNDk0Zi1hMjI5LWIzMzU0Mzk3YzQzOCI6WyJyZWFkIl19LCJleHAiOjE3NTE1NjAxNTMsIm5iZiI6MTc1MTU1OTU1M30.YP747ct_2CVb1P4Dxnym3DpP3NZ1685bJKNgOGZaxNc&client=abfa7077-a9d5-4088-a344-5af6e1721bb0&mode=fit","logoId":"4fdff7d9-87d3-494f-a229-b3354397c438","isLogoAvailable":true,"helpCenterTitle":"Welcome to the AXISVM Support Center","sharedPortalName":"AXISVM Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"hu-HU":{"helpCenterTitle":"Üdvözöljük az AXISVM Támogató Központban","sharedPortalName":"AXISVM Támogató Központ","localeDisplayName":"Hungarian (Hungary)"},"en-US":{"helpCenterTitle":"Welcome to the AXISVM Support Center","sharedPortalName":"AXISVM Support Center","localeDisplayName":"English (United States)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/49958cc8-2c4d-4974-bcf5-15f980446af4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYmZhNzA3Ny1hOWQ1LTQwODgtYTM0NC01YWY2ZTE3MjFiYjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ5OTU4Y2M4LTJjNGQtNDk3NC1iY2Y1LTE1Zjk4MDQ0NmFmNCI6WyJyZWFkIl19LCJleHAiOjE3NTE1NjAxNTMsIm5iZiI6MTc1MTU1OTU1M30.9BaqLx5k4nRufoENxWeoZh8ZeG_TWe_cZj1JlixXFJU&client=abfa7077-a9d5-4088-a344-5af6e1721bb0&height=300&mode=fit","bannerMediaApiFileId":"49958cc8-2c4d-4974-bcf5-15f980446af4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sup","projectId":10000,"serviceDeskId":2,"name":"AxisVM Support","description":"Do you have questions about using AxisVM software? Our engineering colleagues are here to assist you.","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"4","name":"Open a support request","descriptionHtml":"Please include the following information in your request: Your contact details, your AxisVM version and licence number, description of the problem, and your model as attachment. In case of big attachments, please use our dedicated <a href=\"https://axisvm.wetransfer.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">WeTransfer page</a> to share files:","callToAction":"Open a support request","introHtml":"Do you have questions about using AXISVM software? Our engineering colleagues are here to assist you.","icon":10541,"iconUrl":"https://axisvm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"66","name":"Bug report","descriptionHtml":"","callToAction":"Bug report","introHtml":"","icon":10476,"iconUrl":"https://axisvm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"117","name":"Design Code revisions","descriptionHtml":"","callToAction":"Design Code revisions","introHtml":"","icon":10523,"iconUrl":"https://axisvm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"24","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://axisvm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"65","name":"Engineering assistance","descriptionHtml":"","callToAction":"Engineering assistance","introHtml":"","icon":10485,"iconUrl":"https://axisvm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"67","name":"Feature request","descriptionHtml":"","callToAction":"Feature request","introHtml":"","icon":10550,"iconUrl":"https://axisvm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"78","name":"Language/Documentation change request","descriptionHtml":"","callToAction":"Language/Documentation change request","introHtml":"","icon":10482,"iconUrl":"https://axisvm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"63","name":"Licencing ticket","descriptionHtml":"","callToAction":"Licencing ticket","introHtml":"","icon":10504,"iconUrl":"https://axisvm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"20","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10547,"iconUrl":"https://axisvm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"64","name":"Technical assistance request","descriptionHtml":"","callToAction":"Technical assistance request","introHtml":"","icon":10491,"iconUrl":"https://axisvm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"AxisVM Support Service"}],"orderMapping":{"22":[67],"4":[4],"5":[4,20,28],"9":[20,27,29],"10":[27,28,29]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"789dba7a-64cc-349c-b2a8-a4447cac6c71","appLinkName":"System Confluence","appLinkUrl":"https://axisvm.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://axisvm.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":2,"kbLinkDomainURLs":["https://axisvm.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYmZhNzA3Ny1hOWQ1LTQwODgtYTM0NC01YWY2ZTE3MjFiYjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1NjA3NTMsIm5iZiI6MTc1MTU1OTU1M30.ed4ee9EUu0XY0783ImLkqVc4d6grbuhkY8sdBaecDl8","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"abfa7077-a9d5-4088-a344-5af6e1721bb0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"AXISVM Support Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://axisvm.atlassian.net/wiki","kbLinkDomainURLs":["https://axisvm.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=axisvm","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0e250571cf30c4d6a66360a418b9457ab845dc94_lout","baseUrl":"https://axisvm.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://axisvm.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"20000000","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"abfa7077-a9d5-4088-a344-5af6e1721bb0","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"22146b03c0e14b6489dc907bed6965ef","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}